Refund policy
Return & Exchange Policy – The Incvite
Returns & Exchanges
We offer No-Questions-Asked Exchanges within 7 days of purchase.
Once the returned product is received and passes our quality check, store credit will be issued via email.
To be eligible, the item must be:
- Unworn and unused
- With original tags intact
- In original packaging
⚠️ Delivery charges of ₹100 will be deducted from store credit.
- Shipping Charges are Non-Refundable in COD orders.
All approved exchanges will be completed within 7–10 working days from receipt of the returned product.
Items purchased during our exclusive sale are final and cannot be returned or exchanged.
For exchange requests, please email us at yatharthms10@gmail.com or contact +91 7597763788
Refund Policy
We do not offer refunds unless the item received is damaged or defective.
In such cases:
- Our team will inspect the product after it is received back
- If the damage or defect is confirmed, the refund will be processed to your bank account within 3 days of receiving the product
For exchanges and refund-related queries, please email within 24 hours of delivery to yatharthms10@gmail.com.
- Non-returnable items: Caps, Socks, Rugs, hats, boxers, vest
Faulty or Damaged Items
In the rare case that you receive a defective or incorrect item, please contact our support team via WhatsApp at +91 7597763788 within 24 hours of delivery.
Refund will be processed to the customer's bank account in 5-7 days.
We will not be able to process claims for faulty items raised after this 24-hour window.
Order Cancellation Policy
To cancel your order, please contact us through the ‘Contact Us’ page or WhatsApp at +91 7597763788.
Cancellations are only possible if the order has not yet been shipped.
Once shipped, the order cannot be canceled. In case of a valid cancellation, you may opt for store credit or choose a replacement product of equal value.
At The Incvite, we blend style and comfort to create fashion that speaks to individuality.